Regional Site Quality Director - West at Cresco Labs Mendota, CA 93640
Cresco Labs is seeking a Regional Site Quality Director for our West Region.
The position would be based out of Mendota, CA and would report directly to the VP of Quality.
As the Regional Site Quality Director, you will be responsible for overseeing quality-related activities at the facilities across the Western Region including (Arizona and California).
Associated quality activities involve sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Prevention Action (CAPA) plans.
Product families include cannabis flower, cannabis oil, manufacturing infused products (lotion, capsules, vape pens/cartridges, transdermal patches), and food products (chocolate, gummies, cookies).
This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency.
You will also lead efforts to identify potential quality risks and working with operations personnel to develop improvement opportunities.
The ideal candidate must demonstrate strong leadership, managing teams and driving performance, be a strong communicator, have a breadth of quality experience, and ability to work within a highly regulated industry.
CORE JOB DUTIESResponsible for management of all site QA managers in the Western Region including our Continuum Distribution center in West Sacramento, CA.
Serve as escalation point for site quality issues with respect to the following activities:
Finished product sampling and inspectionEquipment and product line clearancesProduct complaints and investigationsCorrective and Preventative actions (CAPA)Non-conformances and deviationsProduct withdrawals, recallsInternal and external audits.
Ensures that KPIs targets are met at each site and across the region.
Holds QA Managers accountable for site Quality performance and deliverables.
Review and approve critical customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
Work with quality subject matter experts to generate ideas for projects and process improvements.
Ensure sites are utilizing approved controlled documents, completing training on-time.
Discuss issues and concerns directly with operations management and senior leadership.
Collaborate with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints.
Provide advice with process improvements to eliminate errors and reduce risk.
Consolidate technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports in a timely manner which may be provided to state regulators.
Discuss quality-related issues with state regulators, as needed.
Monitor compliance to established Good Manufacturing Practices (GMPs) and Global Food Safety Initiative (GFSI) schemes such as British Retail Consortium (BRC) or Safe Quality Foods (SQF)Overall accountability for product discontinuation, quarantine, destruction, rework, and withdrawal/recall.
Conduct all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
15-20% travel to facilities and states as a proactive approach to quality and routine site performance.
Travel would also be needed during urgent situations.
REQUIRED EXPERIENCE, EDUCATION AND SKILLSBachelors Degree, 10
years' experience in a quality rolePrior experience in highly regulated industry:
healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis, or tobacco.
Highly desirable:
FDA, HACCP, GFSI (Global Food Safety Initiative) such as BRC, SQF, and FSSC 22000Prior experience overseeing Quality functions at multiple sites and states.
Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA Prior experience in regulatory agency audits and correspondence.
Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies Detail-oriented Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutionsLead and manage personnel, including performance management, setting vision, priorities, etc.
Demonstrates high sense of urgency and proactive thinkingPrior Experience with a Quality Management System (QMS)Prior Experience with Continuous Improvement initiativesExperience with Good Agricultural Practices (GAP) is a plusExperience with ERP systems such as SAP is a plusADDITIONAL REQUIREMENTSMust be 21 years of age or older to applyMust comply with all legal or company regulations for working in the industry.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position would be based out of Mendota, CA and would report directly to the VP of Quality.
As the Regional Site Quality Director, you will be responsible for overseeing quality-related activities at the facilities across the Western Region including (Arizona and California).
Associated quality activities involve sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Prevention Action (CAPA) plans.
Product families include cannabis flower, cannabis oil, manufacturing infused products (lotion, capsules, vape pens/cartridges, transdermal patches), and food products (chocolate, gummies, cookies).
This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency.
You will also lead efforts to identify potential quality risks and working with operations personnel to develop improvement opportunities.
The ideal candidate must demonstrate strong leadership, managing teams and driving performance, be a strong communicator, have a breadth of quality experience, and ability to work within a highly regulated industry.
CORE JOB DUTIESResponsible for management of all site QA managers in the Western Region including our Continuum Distribution center in West Sacramento, CA.
Serve as escalation point for site quality issues with respect to the following activities:
Finished product sampling and inspectionEquipment and product line clearancesProduct complaints and investigationsCorrective and Preventative actions (CAPA)Non-conformances and deviationsProduct withdrawals, recallsInternal and external audits.
Ensures that KPIs targets are met at each site and across the region.
Holds QA Managers accountable for site Quality performance and deliverables.
Review and approve critical customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
Work with quality subject matter experts to generate ideas for projects and process improvements.
Ensure sites are utilizing approved controlled documents, completing training on-time.
Discuss issues and concerns directly with operations management and senior leadership.
Collaborate with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints.
Provide advice with process improvements to eliminate errors and reduce risk.
Consolidate technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports in a timely manner which may be provided to state regulators.
Discuss quality-related issues with state regulators, as needed.
Monitor compliance to established Good Manufacturing Practices (GMPs) and Global Food Safety Initiative (GFSI) schemes such as British Retail Consortium (BRC) or Safe Quality Foods (SQF)Overall accountability for product discontinuation, quarantine, destruction, rework, and withdrawal/recall.
Conduct all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
15-20% travel to facilities and states as a proactive approach to quality and routine site performance.
Travel would also be needed during urgent situations.
REQUIRED EXPERIENCE, EDUCATION AND SKILLSBachelors Degree, 10
years' experience in a quality rolePrior experience in highly regulated industry:
healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis, or tobacco.
Highly desirable:
FDA, HACCP, GFSI (Global Food Safety Initiative) such as BRC, SQF, and FSSC 22000Prior experience overseeing Quality functions at multiple sites and states.
Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA Prior experience in regulatory agency audits and correspondence.
Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies Detail-oriented Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutionsLead and manage personnel, including performance management, setting vision, priorities, etc.
Demonstrates high sense of urgency and proactive thinkingPrior Experience with a Quality Management System (QMS)Prior Experience with Continuous Improvement initiativesExperience with Good Agricultural Practices (GAP) is a plusExperience with ERP systems such as SAP is a plusADDITIONAL REQUIREMENTSMust be 21 years of age or older to applyMust comply with all legal or company regulations for working in the industry.
Estimated Salary: $20 to $28 per hour based on qualifications.
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